Below is a list of proposed IT Projects that are currently in the PAL review and approval process with the California Department of Technology (CDT). For purposes of this list “PAL Stage” refers to the last document officially submitted to CDT.
Projects are removed from this list when they exit the PAL process because: 1) the Agency/state entity receives CDT’s approval to begin project implementation; 2) CDT approves a Project Delegation Request; 3) the Agency/state entity withdraws the project; or 4) the CDT denies the project approval.
DMHC proposes to deploy a modern, workflow driven Enterprise Service Management (ESM) platform to replace its existing Cherwell Software, low-code Software as a Service (SaaS) solution for ESM. Ivanti has announced that the DMHC’s current solution, Cherwell Customer Service Management, will reach end of life effective December 31st, 2026, on which date DMHC’s SaaS solution will cease to operate. The DMHC will need to procure a new platform and consulting services to implement and stabilize a new solution prior to end of life. The Office of Technology and Innovation (OTI) is evaluating modern ESM solutions to provide IT Service Management (ITSM) and Business Services Management (BSM) to provide better service delivery and improved employee experience. This effort is a continuation of DMHC’s approach to leverage low-code, SaaS platform solutions to deliver required program functionality at the speed of need, rather than with the need for speed. The DMHC proposes to continue leveraging low-code capabilities for ITSM to support emerging business needs and improve operational insight for the IT and Facility service management teams, as well as internal DMHC users. DMHC’s current WASP Enterprise Service Management (ESM) solution consists of both IT Service Management (ITSM) and Business Service Management (BSM) capabilities.
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20240624.1 - Release-59