Below is a list of proposed IT Projects that are currently in the PAL review and approval process with the California Department of Technology (CDT). For purposes of this list “PAL Stage” refers to the last document officially submitted to CDT.
Projects are removed from this list when they exit the PAL process because: 1) the Agency/state entity receives CDT’s approval to begin project implementation; 2) CDT approves a Project Delegation Request; 3) the Agency/state entity withdraws the project; or 4) the CDT denies the project approval.
The Department of Managed Health Care (DMHC) proposes to implement a modern CRM solution to enhance the efficiencies of program operations to address the increasing workload and ultimately lessen the need for significant staffing increases in the future. The proposed solution would implement business process efficiencies and new requirements by: • Reducing complaint processing time, leading to faster resolution of health care consumer complaints related to health care services, financial responsibilities, and health care education, • Providing health care consumers, providers, and health plans with real-time case tracking to improve operational efficiencies by reducing contacts from consumers and providers requesting case status information, and • Improving Help Center data entry and quality to allow better, real-time trend analysis to identify and address adverse systemic trends impacting health care consumer outcomes.
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20240624.1 - Release-59