Below is a list of proposed IT Projects that are currently in the PAL review and approval process with the California Department of Technology (CDT). For purposes of this list “PAL Stage” refers to the last document officially submitted to CDT.
Projects are removed from this list when they exit the PAL process because: 1) the Agency/state entity receives CDT’s approval to begin project implementation; 2) CDT approves a Project Delegation Request; 3) the Agency/state entity withdraws the project; or 4) the CDT denies the project approval.
The Franchise Tax Board’s (FTB) current Genesys Contact Center Platform (CCP) is expected to reach the end of life on December 31, 2028. This date marks complete cessation of all support services for the current platform, including updates and development. The Contact Center Platform Modernization (CCPM) project focuses on the modernization of the FTB’s on-premises CCP.
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20250626 Release-16