Below is a list of proposed IT Projects that are currently in the PAL review and approval process with the California Department of Technology (CDT). For purposes of this list “PAL Stage” refers to the last document officially submitted to CDT.
Projects are removed from this list when they exit the PAL process because: 1) the Agency/state entity receives CDT’s approval to begin project implementation; 2) CDT approves a Project Delegation Request; 3) the Agency/state entity withdraws the project; or 4) the CDT denies the project approval.
This proposal represents standard Maintenance and Operations (M&O) and enhancement work of DOJ’s multi-module ServiceNow platform. ServiceNow was already established within our environment since 2018; the current activity is a strategic pivot to transition from siloed program/Division use to an integrated department enterprise-wide platform which supports IT Asset Management, IT Service Management, IT Operations Management, and the Configuration Management Database. The platform will standardize workflows, replace legacy tracking systems and manual processes, improve asset management and service delivery, and provide the operational infrastructure necessary to support DOJ’s statewide public safety technology systems.
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20250626 Release-16