DIR proposes to acquire an integrated online system for its Division of Occupational Safety and Health (DOSH), better known as “Cal/OSHA”. The new system will support customizable workflow and reporting, more readily adapt to business needs and provide better management of the data flowing between Cal/OSHA and the Federal OSHA Information System (OIS).
| Agency / State Entity | Labor and Workforce Development / Industrial Relations, Department of |
|---|---|
| Total Cost | $99,993,483 |
| Last Approved Start Date | 06/27/2024 |
| Last Approved Finish Date | 10/31/2027 |
| Criticality Rating | Medium |
| IPOR Reporting Period | Overall IPOR Rating |
|---|---|
| 03/01/2026 - 03/31/2026 |
Key Questions
Is the project on track to satisfy the customer's business objectives?Yes
Is the project on track to achieve the objectives in the approved timeframe?Uncertain
Is the project on track to achieve the objectives within the approved budget?Uncertain
| Project Overall Health | Comments |
|---|---|
| The project's overall health rating changed to escalated, requiring immediate corrective action. • Ongoing delays in project delivery have increased the risk of missing the November 16, 2026, Go-Live date. • Poor product build quality led to a high rate of rejections from the Product Owner, causing re-work and productivity gap. • Project has 34% of Medium bugs still remaining. If left unresolved, it may affect the application's proper functioning. • DIR is working on assigning roles and responsibilities to the project staff for improved oversight and control of project activities and vendor deliverables. • Project is risking product performance by not addressing the contractor’s proposal to revise the Service Level Agreement (SLA) promptly. |
| Focus Area/Rating | Comments |
|---|---|
| Governance |
The Governance Management focus area rating remained in satisfactory status because: • Project initiated a daily development status report distributed to a limited number of stakeholders. • IPO Manager recommended reporting on the overall project status to all stakeholders for open and transparent communication with daily/weekly status reports. • Product owners facilitate decision-making and prioritization of Product features. |
| Time Management |
The Time Management focus area rating remained in escalated status because: • In addition to the 19% slippage assessed until Deliverable 2, the project continues to slip during Deliverable 3, Project Build. • Contractor is not delivering the committed number of stories, risking the build phase completion date. • Project plans to assign a DIR staff member to manage the Project Schedule until an approved Project Scheduler is hired. • IPO Manager will continue to observe the project progress on tracking dependencies and the Critical Path for meeting the Go-Live timeline. |
| Cost & Contract Management |
The Cost & Contract Management focus area rating remained in cautionary status because: • Project is establishing processes for close monitoring of contractor performance; however, due to a delayed start of this approach, the project risks a timely positive outcome. • Contractor onboarded additional staff to the project. The IPO Manager will track the benefits of increased capacity for Build completion by July 3, 2026. • The current part-time Contract Manager is not available to observe contractor performance in all meetings. • Project has not yet decided on the contractor’s proposal for SLA revision; ongoing delays may affect the product performance. • Project has not been reporting the cost of cloud-based Digital Adoption Platform (DAP) software procured for Organizational Change Management (OCM) and Training activities. |
| Scope Management |
The Scope Management focus area changed to escalated status because: • Since the start of development, the contractor has not met the committed number of user stories, causing project delays. • At the end of March, the project closed sprint 6 with only 64% of planned user stories completed. • The number of stories in upcoming sprints is doubling because of incomplete work from previous sprints. • Sprint 6 started without finishing the previous Sprint's demo or holding a Lessons Learned Retrospective. • The ongoing failure to complete committed user stories demands immediate action to ensure the public portal meets legislative requirements by January 04, 2027. |
| Resources |
The Resource Management focus area rating remained in satisfactory status because: • The project reported filling 76% of the 29 total vacancies. The remaining 24% are in various stages of the hiring process. • Budgeted and skilled resources are available for the entire duration of the project. |
| Quality |
The Quality Management focus area rating remained in escalated status because: • Sprint planning lacks a ‘Definition of Done’ (DoD), possibly causing low completion rates due to unclear criteria. IPO Manager recommends implementing DoD. • Project has 34% of Medium bugs still remaining. If left unresolved, it may affect the application's proper functioning. • IPO Manager recommended that the project start ongoing evaluation of the business objectives identified in the Planning stage of the project. |
| Risk And Issues |
The Risks and Issue Management area rating changed to cautionary status because: • The project is not following the Risk and Issue Management Plan; there is no clarity on whether a situation is a risk or an issue. • Issues are not resolved in a timely manner because many issues are tracked as risks. • Project is not tracking risk triggers to initiate timely risk responses. • There is no established strategy for prioritizing the severity or category of open risks discussed in the risk and issue meeting. |
| Transition Readiness |
The Transition Readiness focus area rating remained satisfactory because: • OCM team continued collaboration with the project sponsor for Training Strategy, Approach, and Timeline. • Initiated training activities and assigned training leads and team members. • Analyzed the impact of changes on the training curriculum, Job Aids, Train-the-Trainer Material, and preparations for the Cloud-based training tool. • IPO Manager recommended assessing the Return on Investment (ROI) for the Digital Adoption Platform (DAP) tool procured for training. |
| Conditions For Approval |
All Conditions of Approval have been met. |
| Corrective Action |
N/A |
20250626 Release-16