Independent Project Oversight Report (IPOR) Rating
-
- Satisfactory, no corrective action necessary.
Green -
- Caution, risks/issues exist. There may be a need for corrective action in the near future.
Yellow -
- Escalated for immediate corrective action. There is a significant risk to the health of the project.
Red -
- Not enough data is available to make a determination about the project health.
Blue -
No Report Available - Indicates that a Report is not available for publishing for the reporting period.
7100-236 Shared Customer Portal Project (SCP Project)
This proposal targets improvements to the Shared Customer Portal (aka Benefit Programs Online or BPO), modernizing the Employment Development Department’s (EDD) existing BPO portal to provide customers with a secure, and customer centric experience to access UI, DI, and overpayment services.
Project Details
| Agency / State Entity | Labor and Workforce Development / Employment Development Department |
|---|---|
| Total Cost | $144,408,060 |
| Last Approved Start Date | 07/01/2022 |
| Last Approved Finish Date | 10/11/2024 |
| Criticality Rating | Medium |
| IPOR Reporting Period | Overall IPOR Rating |
|---|---|
| 03/01/2025 - 03/31/2025 |
Yellow
|
Independent Project Oversight Dashboard
Key Questions
Is the project on track to satisfy the customer's business objectives?No
Is the project on track to achieve the objectives in the approved timeframe?No
Is the project on track to achieve the objectives within the approved budget?No
| Project Overall Health | Comments |
|---|---|
|
Yellow
|
SPR2 is in review hence the overall project health remains yellow. |
| Focus Area/Rating | Comments |
|---|---|
| Governance Yellow
|
Governance concerns persist due to the lack of documented justification for transitioning SCP enhancements to ICMS/IDM. The SPR2 package, which was received on February 27, 2025, is currently under final stage of its review. |
| Time Management Green
|
The Time Management rating remains green. CDT continues to monitor the adequacy of the SPR2 in resolving dependencies, resource allocation, and integration timelines. A comprehensive impact analysis in SPR2 is underway. |
| Cost & Contract Management Green
|
CDT and Critical partners are reviewing SPR2 to validate financial adjustments and ensure budget alignment with project objectives. |
| Scope Management Green
|
The SPR2 package, received on February 27, 2025, is currently under final stage of its review, and no oversight findings have been identified yet. Ongoing evaluations will assess SCP Phase 2’s integration with ICMS/IDM, including scope management, cost considerations, risk mitigation, timeline impacts, and operational effects. |
| Resources Blue
|
NA |
| Quality Blue
|
NA |
| Risk And Issues Green
|
Risk #108, which pertains to the project's expenditure rate, has been officially closed following the submission of the draft Special Project Report (SPR) for project closure. As part of the ongoing review process, the reassessment and necessary adjustments to the project budget are being carefully evaluated within the SPR2 package. This review aims to ensure that financial allocations align with project needs, objectives, and closure requirements while maintaining fiscal accountability and compliance with established budgetary guidelines. |
| Transition Readiness Green
|
The SPR2 package, received on February 27, 2025, is currently under review, with no oversight findings yet. SCP Phase 1 and Phase 1.2 M&O continue to be managed by the existing vendor, ensuring ongoing support. Reviews are ongoing to determine if SPR2 provides a detailed plan for sustaining M&O until the ICMS/IDM solution is delivered. |
| Conditions For Approval Green
|
SCP Phase 2 Enhancements SPR: The SPR conditional approval document updates were submitted on 04/08/2024. |
| Corrective Action Blue
|
NA |
Project Approval Documents
20250626 Release-16