Independent Project Oversight Report (IPOR) Rating

2740-227 Digital Experience Platform (DXP)

The Department of Motor Vehicles (DMV) proposes modernization of the Department’s legacy applications and systems. The modernization of DMV technology is critical to reduce reliance on obsolete, unsupported, and failing technology. This will transform and streamline DMV services delivery to Californians as well as providing DMV the ability to address current and evolving business objectives.

Project Details

Agency / State Entity Transportation / Motor Vehicles, Department of
Total Cost $414,676,034
Last Approved Start Date 09/09/2021
Last Approved Finish Date 06/30/2026
Criticality Rating High
IPOR Reporting Period Overall IPOR Rating
05/01/2025 - 05/31/2025
Yellow
Independent Project Oversight Dashboard

Key Questions

Is the project on track to satisfy the customer's business objectives?Uncertain

Is the project on track to achieve the objectives in the approved timeframe?No

Is the project on track to achieve the objectives within the approved budget?No

Project Overall Health Comments
Yellow
During the May 2025 assessment period, the project’s overall health remains yellow, trending red, based on observations and analysis of the project’s governance, time management, cost/contract, scope, resources, quality, and risk focus areas. Schedule and Quality remain red while Cost/Contract area turned red. The Resource area turned yellow, and the Scope area remains yellow, trending red. Governance and Risk remain yellow. Phase 1 OL: the team completed formal Knowledge Transfer. Phase 2 VR: There are large challenges with fitting DMV-owned workstreams into remaining test cycles and 14 of the 26 DMV-owned workstreams are reporting Red; however, DMV leadership is actively working both situations. Quality is red: IT 4 UAT concluded with a 44% failure rate and did not meet exit criteria; fifty-seven Severity 2 defects remained open, and three Severity 1’s. Phase 3 DL: DMV submitted SPR #2 on April 18th, 2025, to address DL scope, schedule, cost and methodology changes. This phase of the project has not been funded.
Focus Area/Rating Comments
Governance

yellow icon Yellow
During the May 2025 assessment period, the project’s Governance Management health stabilized in yellow, based on observations and analysis of the project’s governance processes. • CDT continues to observe DMV leadership’s focus on process improvement, removing blockers, and generating a sense of urgency. • Challenges remain with driving DMV-owned workstreams to completion and getting timely decisions made around CR’s. • PAL Stage 3 Solution Analysis (S3SA) was submitted April 30, 2025, but like the SPR #2, it is being held under CDT review until CDT and DMV leadership align on the approach. • Getting timely estimates and decisions for CR’s remains a challenge.
Time Management

red icon Red
During the May 2025 assessment period, the project’s Time/Schedule Management health is red, based on observations and analysis of the Project Schedule Milestones and Deliverables. • There are no more development cycles before Go Live to accommodate enhancements or new issues. • There’s was 55-day schedule forecast delay for the master schedule; however, dependencies on DMV-owned workstreams were removed from the schedule, which is not recommended. • The team is meeting weekly to address blockers in an attempt to mitigate the delay for DMV-owned scope. • There are a number of workstreams not yet in the Master schedule, including ABBY, ELP, IBC, Reports, CLETS, CHAPS, DMV local office data extraction, and VFO DC Payment. • On a positive note, a large chunk of CC/IM functionality was integrated into the VR codebase.
Cost & Contract Management

red icon Red
During the May 2025 assessment period, the project’s Cost & Contract Management health turned red, based on observations and analysis of the project’s costs and contracts. • Phase 3 DL has not been funded. • DMV approved a $573K CR during April for design changes necessitated by CC/IM interdependencies. • The SPR #2 requested an increase to total project costs of 68%. An updated Financial Analysis Worksheet (FAW) was also submitted. • Discussions about the SI approach articulated in SPR #2 continued in May between CDT and DMV leadership.
Scope Management

yellow icon Yellow
During the May 2025 assessment period, the project’s Scope Management health is yellow, trending red, based on observations and analysis of the project’s scope and related processes. • The project team is working with stakeholders to confirm requested scope changes, evaluate possible workarounds, and assess schedule impact with the goal of finalizing Go-Live scope in June. • The team completed development and SIT testing of 18 CR items and they are now merged in the E2E SIT environment. • Several DMV-owned workstreams do not have finalized scope or directional decisions, leaving design incomplete. • User acceptance testing is uncovering design gaps. • Several new CR’s are with the Prime vendor for review. • DMV submitted SPR #2 on April 18th, 2025 to address DL scope, schedule, cost and methodology changes.
Resources

yellow icon Yellow
During the May 2025 assessment period, the project’s Resources health turned yellow. • Fifty-two resources are slotted to help with E2E testing, eight are new business resources and on board until the end of October. • Several of the DMV-owned workstreams have noted resources as blockers. • Design resources needed to get DMV-owned scope and CR’s finished. • Policy resourcing remains light based on approval timeframes.
Quality

red icon Red
During the May 2025 assessment period, the project’s Quality Management health remained red, based on observations and analysis of Quality metrics and performance. CDT observes that quality is being monitored, and metrics reported. • IT 4 UAT concluded with a 44% failure rate and did not meet exit criteria. The team has continued to retest defects while preparing for E2E UAT. • At the end of May, fifty-seven Severity 2 defects remained open, and three Severity 1’s. • Performance test planning is behind schedule. • The Prime vendor is generating a plan to do Parallel testing to confirm output from legacy matches output from DxP. This is bonus testing, not in the contract. • The Prime vendor is not testing four transactions in E2E SIT due to incomplete development of DMV scope items.
Risk And Issues

yellow icon Yellow
During the May 2025 assessment period, the project’s Risk and Issue health is yellow based on observations and analysis of the project’s risks, issues, and associated processes. • CDT observed the new DMV leadership leading an effort to revamp the Risk/Issue management process. • CDT sees the biggest risks at this time as DMV-owned development delays, incorporating late CRs, code quality issues, external dependencies such as business partners, technical cutover data challenges, and the Phase 3 DL funding, schedule, and cost.
Transition Readiness

yellow icon Yellow
During the May 2025 assessment period, the project’s Transition Readiness health is yellow based on observations and analysis of the Transition activities performed. • Cutover planning has started. The initial cutover plan is under review. • The current cutover mock conversions are taking weeks, not days, to extract legacy data. Although there was a breakthrough with the data center to reduce that part of the cutover time in half, the risk remains. The SI vendor plans to work on this in June. • During May, the Organizational Change Management (OCM) team and the Training team completed multiple activities including: Hosted Training Logistics Planning Group Meeting and reviewed the June Monthly Bulletin.
Conditions For Approval

green icon Green
The CDT Project Approvals and Oversight (PAO) team observed the DXP Team previously completed all three approval conditions for DXP Phase 1 – OL. With the SPR #1 approval, two new Conditions for Approval of DXP Phase 2 - VR, CC/IM were required by CDT. Both conditions have been met.
Corrective Action

green icon Green
PAO has issued no corrective actions for the project.
Project Approval Documents
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20250626 Release-16