Independent Project Oversight Report (IPOR) Rating

2740-227 Digital Experience Platform (DXP)

The Department of Motor Vehicles (DMV) proposes modernization of the Department’s legacy applications and systems. The modernization of DMV technology is critical to reduce reliance on obsolete, unsupported, and failing technology. This will transform and streamline DMV services delivery to Californians as well as providing DMV the ability to address current and evolving business objectives.

Project Details

Agency / State Entity Transportation / Motor Vehicles, Department of
Total Cost $767,138,511
Last Approved Start Date 09/09/2021
Last Approved Finish Date 03/30/2029
Criticality Rating High
IPOR Reporting Period Overall IPOR Rating
04/01/2026 - 04/30/2026
Yellow
Independent Project Oversight Dashboard

Key Questions

Is the project on track to satisfy the customer's business objectives?Uncertain

Is the project on track to achieve the objectives in the approved timeframe?No

Is the project on track to achieve the objectives within the approved budget?Yes

Project Overall Health Comments
Yellow
During the April 2026 assessment period, the project’s overall health is yellow, trending red. Phase 1 OL: Control Cashiering/Inventory Management (CC/IM) functionality will be incorporated into OL before VR Go-Live. The team remains on track to deploy on June 26, 2026. Phase 2 VR: The VR phase of the project is working to replan the schedule. Discovery/Design work is complete, but Development and System Test planning activities are behind schedule. Phase 3 DL: The DMV continued refining requirements and working on procurement-related activities. The team did not release the solicitations in March, as planned in SPR #2, nor in April.
Focus Area/Rating Comments
Governance

yellow icon Yellow
During the April 2026 assessment period, the project’s Governance Management health is yellow, based on observations and analysis of governance processes. • The project analyzed the schedule delay and prepared to discuss with ESC. • The DMV did not submit draft SOWs for ancillary workstreams, nor did it provide updated requirements to CDT for approval for the DL phase. • Project leadership is implementing process improvements, such as using AI during the defect triage process, streamlining the release management process, and creating an automated test harness to create test data more quickly. • CDT recommends that the project present decisions with options and request resolution during ESC meetings.
Time Management

red icon Red
During the April 2026 assessment period, the project’s Time/Schedule Management health remains red based on observations and analysis of the Project Schedule Milestones and Deliverables. • Discovery and Design work finished late. • Development is behind schedule, and the April 29, 2026, due date was not achieved. • The fully loaded project schedule forecasts System Integration Testing (SIT) to start five weeks after the baseline date. • Remaining work needs to be replanned with DMV leadership.
Cost & Contract Management

green icon Green
During the April 2026 assessment period, the project’s Cost & Contract Management health improved to green, based on observations and analysis of the project’s costs and contracts • CDT has access to the contract management SharePoint; the team is adjusting to the new process to upload status reports regularly. • The project is currently tracking within approved costs for SPR #2.
Scope Management

yellow icon Yellow
During the April 2026 assessment period, the project’s Scope Management health is yellow, based on observations and analysis of the project’s scope and related processes. • OL is working on the new twelve-week CC/IM effort. Production target remains 6/26/26. • The Executive Governance Committee (EGC) approved three CRs, which will proceed to impact analysis. • The capacity for Change Requests is exhausted.
Resources

yellow icon Yellow
During the April 2026 assessment period, this focus area improved to yellow. • New consultant resources are starting to achieve planned productivity metrics. • The resources' stress level is high, and people are expressing burnout and concerns with keeping pace. • The project acknowledged a resource gap for the DL phase and is working to resolve it.
Quality

yellow icon Yellow
During the April 2026 assessment period, the project’s Quality Management health is yellow based on observations and analysis of Quality metrics and performance. • Performance testing is being planned with a data set smaller than best practices advise. • The team is discussing overlapping Development with SIT once 80% of the development work is done. • The DL phase requirements as submitted do not meet quality standards.
Risk And Issues

green icon Green
During the April 2026 assessment period, the project’s Risk and Issue health remains green. • The risk and issue management process is effective and remains green for April. • Several open issues require leadership attention. • CDT’s independent observations of the highest risks impacting the project are: o Development delays o Scope creep o Overlapping SIT with Development and UAT o Code quality issues o External dependencies, such as business partners o Technical cutover data challenges o Phase 3 DL requirements, schedule, resources, and cost.
Transition Readiness

yellow icon Yellow
During the April 2026 assessment period, the project’s Transition Readiness health is yellow based on observations and analysis of the activities performed and plans for VR cutover. • Conversion validation was abbreviated and manual, adding risk. 15 ETL fixes are required; implications are under review. • CDT recommends that the project communicate the realistic go-live schedule to business partners immediately. • The training team raised concerns and did not approve the new schedule.
Conditions For Approval

yellow icon Yellow
There are five conditions associated with SPR #2 approval. • Conditions #1 and #3 were met. • Condition #2 is partially met with the M&O plan due no later than May 31, 2026. • Condition #4 is due June 1, 2026.
Corrective Action

green icon Green
The project has no Corrective Action Plan Items.
Project Approval Documents
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20250626 Release-16