Independent Project Oversight Report (IPOR) Rating

2740-227 Digital Experience Platform (DXP)

The Department of Motor Vehicles (DMV) proposes modernization of the Department’s legacy applications and systems. The modernization of DMV technology is critical to reduce reliance on obsolete, unsupported, and failing technology. This will transform and streamline DMV services delivery to Californians as well as providing DMV the ability to address current and evolving business objectives.

Project Details

Agency / State Entity Transportation / Motor Vehicles, Department of
Total Cost $767,138,511
Last Approved Start Date 09/09/2021
Last Approved Finish Date 03/30/2029
Criticality Rating High
IPOR Reporting Period Overall IPOR Rating
05/01/2026 - 05/31/2026
Yellow
Independent Project Oversight Dashboard

Key Questions

Is the project on track to satisfy the customer's business objectives?Uncertain

Is the project on track to achieve the objectives in the approved timeframe?Uncertain

Is the project on track to achieve the objectives within the approved budget?Yes

Project Overall Health Comments
Yellow
During the May 2026 assessment period, the project’s overall health is yellow, trending red. Phase 1 OL: Control Cashiering/Inventory Management (CC/IM) functionality will be incorporated into OL before VR Go-Live. New production target dates are under discussion with leadership. Phase 2 VR: The VR phase of the project replanned the schedule but deferred setting a new go-live date. DMV leadership approved a plan to begin System Integration Testing (SIT) on June 1, 2026, with development only 63% complete. Phase 3 DL: The DMV continued working on procurement-related activities. The team did not release the solicitations in May, although March was the planned timeframe in Special Project Report (SPR) #2.
Focus Area/Rating Comments
Governance

yellow icon Yellow
During the May 2026 assessment period, the project’s Governance Management health is yellow, based on observations and analysis of governance processes. • The Executive Steering Committee (ESC) approved a six-week schedule delay, and the exact go-live date has not been determined. • The ESC approved converting four years' worth of history instead of ten, along with using Artificial Intelligence (AI) for conversion validation. • The training delivery decision has been delayed for over a month.
Time Management

red icon Red
During the May 2026 assessment period, the project’s Time/Schedule Management health remains red based on observations and analysis of the Project Schedule Milestones and Deliverables. • Development work is tracking to finish June 22, 2026. With velocity increasing, development is 63% complete at month’s end. • The ready-for-cutover date is October 26, 2026; the exact go-live date has not been determined. • The team is starting to plan the first post-go-live release. • The training team continues to evaluate scope reductions or the use of Artificial Intelligence (AI) to meet the revised schedule. • Development for the nineteen Integration sub-projects is complete. Component testing is underway and nearly complete.
Cost & Contract Management

green icon Green
During the May 2026 assessment period, the project’s Cost & Contract Management health remained green, based on observations and analysis of the project’s costs and contracts • The Independent Validation and Verification (IV&V) team is working on reduced hours; the existing contract will end on June 27 and the new contract will start in July. • The CDT is monitoring the status of awarding a new contract as IV&V services are required for the project. • The project is currently tracking within approved costs for SPR #2.
Scope Management

yellow icon Yellow
During the May 2026 assessment period, the project’s Scope Management health is yellow, based on observations and analysis of the project’s scope and related processes. • OL is working on the Control Cashiering/Inventory Management (CC/IM) effort. New production target dates are under discussion with leadership. • The Executive Governance Committee (EGC) approved four CRs, which will further stress the schedule. • The DMV submitted draft SOWs for DL ancillary workstreams, but not workstream 2. CDT recommended the IV&V consultants review the draft SOWs and updated requirements.
Resources

yellow icon Yellow
During the May 2026 assessment period, this focus area remained yellow. • New consultant resources are achieving planned productivity metrics. • The CDT recommended that the project maintain a current organization chart for the project. • The project acknowledged a resource gap for the DL phase and is working to resolve it.
Quality

red icon Red
During the May 2026 assessment period, the project’s Quality Management health is red based on observations and analysis of Quality metrics and performance. • Performance testing is being planned with a data set smaller than best practices advise. • The DL phase revised requirements were submitted to CDT for review. • Development is going to overlap with SIT for about three weeks.
Risk And Issues

green icon Green
During the May 2026 assessment period, the project’s Risk and Issue health remains green. • The risk and issue management process is effective and remains green for May. • Several open issues require leadership attention. • CDT’s independent observations of the highest risks impacting the project are: o Development delays o Scope creep o Overlapping SIT with Development and UAT o Code quality issues o External dependencies, such as business partners o Technical cutover data challenges o Phase 3 DL requirements, schedule, resources, and cost.
Transition Readiness

red icon Red
During the May 2026 assessment period, the project’s Transition Readiness health is red based on observations and analysis of the activities performed and plans for VR cutover. • Conversion validation was abbreviated and manual, adding risk. A conversion Mock 5 run was added to the work plan, and additional validation testing was evaluated. • CDT recommends that the project communicate the realistic go-live schedule to business partners immediately. • The training team is evaluating scope reductions or the use of AI to meet the revised schedule.
Conditions For Approval

green icon Green
There are five conditions associated with SPR #2 approval. • Condition #1, #2, #3 and #4 were met. • Condition #5 is due by November 1, 2026.
Corrective Action

green icon Green
The project has no Corrective Action Plan Items.
Project Approval Documents
Website Accessibility Certification

20250626 Release-16