Key Questions

Is the project on track to satisfy the customer's business objectives?No

Is the project on track to achieve the objectives in the approved timeframe?No

Is the project on track to achieve the objectives within the approved budget?Uncertain

Project Overall Health

Comments

Red

The overall project health indicator remains red. The project has run into a problem with the quality of the products being delivered. The Maintenance and Operations (M&O) Plan and the manual for administrators needed additional work by CPUC. There was contention about the response time of the application that led to a delay in the project. IPO recommends CPUC establish a project schedule that will take the project to completion. This will allow CPUC to get commitments from the vendor on resources and times. It will be up to the vendor to propose dates that they can meet. This should happen before the end of the year.

Focus Area/Rating	Comments
Governance Green	The Executive Steering Committee (ESC) was active in resolving several issues this quarter. The Executive Steering Committee meets once a month, and more often if needed.
Time Management Red	The schedule is currently out of date. Phase One (1) consisted of the agreed upon Minimum Viable Product (MVP). The MVP went live on August 29, 2024. The project schedule submitted with the Special Project Report #3 (SPR3) needs to be updated to show new or existing tasks including new dates, and ensure they are reasonable for Phase two (2) and Phase three (3). The vendor’s participation is critical in developing the new schedule. Unfortunately, it is not a priority for them.
Cost & Contract Management Green	The project is currently under budget. Primarily due to the contract being deliverables based. Most of the pay points for the prime vendor are towards the end of the project and have not yet been hitting the budget. CPUC PMs have completed all Deliverable Expectation Documents (DED).
Scope Management Green	Two (2) change requests (CR) were approved this quarter by the ESC.
Resources Green	The project is fully resourced by state and vendor staff.
Quality Red	The primary deliverables are late. The three (3) primary plans that are outstanding are the Data Migration plan, Service Level Agreement (SLA), and Maintenance and Operations (M&O) plan. While the products were delivered, the CPUC had to rewrite one (1). The lack of application quality and consistency has been identified as a risk. The CDT recommends this risk be changed to an issue.
Risk And Issues Green	Risk Issue and Decision (RAID) meetings are held weekly. CPUC is following their risk and issue plans. Most risks are mitigated in a timely fashion.
Transition Readiness Green	The CPUC has a strong Organizational Change Management (OCM) Program and an assigned organizational change manager on this project. The manager is engaged and organized. The OCM activities are integrated into the project schedule. Having an active and engaged manager mitigates the risk of the user community not adopting the new system. Users and stakeholders are engaged and knowledgeable about what is going on. Additional training sessions were held.
Conditions For Approval Green	N/A
Corrective Action Green	N/A

• Special Project Report 1 (pdf)
• Stage 4 Project Readiness and Approval (pdf)
• Stage 3 Part B Solution Development (pdf)
• Stage 3 Part A Solution Development (pdf)
• Stage 2 Alternatives Analysis (pdf)
• Stage 1 Business Analysis (pdf)