Independent Project Oversight Report (IPOR) Rating
-
- Satisfactory, no corrective action necessary.
Green -
- Caution, risks/issues exist. There may be a need for corrective action in the near future.
Yellow -
- Escalated for immediate corrective action. There is a significant risk to the health of the project.
Red -
- Not enough data is available to make a determination about the project health.
Blue -
No Report Available - Indicates that a Report is not available for publishing for the reporting period.
7100-236 Shared Customer Portal Project (SCP Project)
This proposal targets improvements to the Shared Customer Portal (aka Benefit Programs Online or BPO), modernizing the Employment Development Department’s (EDD) existing BPO portal to provide customers with a secure, and customer centric experience to access UI, DI, and overpayment services.
Project Details
| Agency / State Entity | Labor and Workforce Development / Employment Development Department |
|---|---|
| Total Cost | $222,453,219 |
| Last Approved Start Date | 07/01/2022 |
| Last Approved Finish Date | 06/30/2025 |
| Criticality Rating | Medium |
| IPOR Reporting Period | Overall IPOR Rating |
|---|---|
| 01/01/2025 - 01/31/2025 |
Yellow
|
Key Questions
Is the project on track to satisfy the customer's business objectives?No
Is the project on track to achieve the objectives in the approved timeframe?No
Is the project on track to achieve the objectives within the approved budget?No
| Project Overall Health | Comments |
|---|---|
|
Yellow
|
The project remains in yellow status as the SCP Enhancements transition to ICMS/IDM, and the Phase 2 SI vendor contract has been canceled. CDT awaits SPR2, which must resolve scope, governance, and financial adjustments. |
| Focus Area/Rating | Comments |
|---|---|
Governance Yellow
|
Governance concerns persist due to the lack of documented justification for transitioning SCP enhancements to ICMS/IDM, despite prior requests. CDT requires a clear rationale in SPR2 to ensure procedural adherence and transparency. The SCP team is finalizing FAW and SPR2, expected by February 26, 2025. |
Time Management Green
|
The Time Management rating remains green. The SI vendor contract was terminated due to schedule risks, particularly undefined delivery dates in the RFP SOW. CDT continues to monitor the adequacy of the SPR in resolving dependencies, resource allocation, and integration timelines. A comprehensive impact analysis in SPR2 is essential. |
| Cost & Contract Management Green
|
Risk #108, related to the project expenditure rate, has been closed following the SPR submission for project closure. CDT awaits SPR2 to validate financial adjustments and ensure budget alignment with project objectives. |
| Scope Management Yellow
|
The draft SPR does not fully address SCP Phase 2’s integration with ICMS/IDM, raising scope management and cost concerns. CDT awaits SPR2 to clarify risk mitigation, cost breakdowns, timeline impacts, and operational effects. |
Resources Blue
|
NA |
| Quality Blue
|
NA |
| Risk And Issues Green
|
Risk #108, related to the project expenditure rate, has been closed following the draft SPR submission for project closure. The budget reassessment and adjustment will be reflected in the SPR 2 package. |
| Transition Readiness Green
|
SCP Phase 1 and Phase 1.2 M&O are currently managed by an existing vendor, ensuring continued support. CDT expects SPR2 to provide a detailed plan for sustaining M&O until the ICMS/IDM solution is delivered. |
| Conditions For Approval Green
|
SCP Phase 2 Enhancements SPR: The SPR conditional approval document updates were submitted on 04/08/2024. |
| Corrective Action Blue
|
For SCP Phase 2: NA |
No data available
2025-02-07 - Release-11