Independent Project Oversight Report (IPOR) Rating

5180-221 Housing and Homelessness Data Reporting Solution (HHDRS)

The California Department of Social Services (CDSS) proposes a single data software solution that will collect and integrate client-level data for the five CDSS Housing and Homeless programs. This would replace the current process of collecting data manually on MS Excel spreadsheets for all five programs and allow both counties and CDSS to more readily assess program performance in regard to statutorily required data elements as well as streamline data collection processes with the ultimate goal of maximizing program impact.

Project Details

Agency / State Entity Health and Human Services / Social Services, Department of
Total Cost $3,832,512
Last Approved Start Date 07/01/2024
Last Approved Finish Date 04/25/2025
Criticality Rating Medium
IPOR Reporting Period Overall IPOR Rating
10/01/2024 - 10/31/2024
Green

Key Questions

Is the project on track to satisfy the customer's business objectives?Yes

Is the project on track to achieve the objectives in the approved timeframe?Yes

Is the project on track to achieve the objectives within the approved budget?Yes

Project Overall Health Comments
Green
The overall health of the project remains Green. The project is effectively managing all focus areas and aligns with the baseline and project plans. The project is on schedule and within budget.
Focus Area/Rating Comments
Governance

green icon Green
The project’s Governance practice aligns with the current approved Governance plan and are effective. The project team holds weekly status meetings for the project. The project team is established and empowered to plan and manage workload. The project team has met with the Executive Steering Committee members this month and has focused on disseminating status on scope, product, risks, and issues.
Time Management

green icon Green
The project’s time management remains Green based on identified milestones for this reporting period and expected progress in the schedule. Deliverable 1 acceptance was moved back twelve (12) days to October 18, 2024. This new due date was met and Deliverable 1 was accepted on October 18, 2024. Deliverable 2 for the Development and Configuration of the solution has started on September 27, 2024, and is expected to conclude on November 27, 2024. This includes a one-week extension from the initial proposed completion date of November 20, 2024. The end date for the project implementation remains on track for 4/25/25 with this change to Deliverable 2.
Cost & Contract Management

green icon Green
Baseline costs have been finalized through the Project Approval Lifecycle Stage 4. Project has spent approximately 21% of the total One-time project cost through the end of October 2024. This is for the CDSS staff costs, the CDT Independent Project Oversight (IPO) costs, and payment for Deliverable 1. Costs are within the baseline set in the Financial Analysis Worksheets in the Stage 4 approval. Licensing continues to be a point of discussion and negotiation between the vendor and the project team. Administrative licenses will begin billing in November 2024, but remaining license needs are being worked out. Deliverable Acceptance Document 1 was signed by the CDSS on October 18, 2024. Payment made to the vendor is reflected in the project budget.
Scope Management

green icon Green
Scope change control practice aligns with the Scope Management plan and are being effectively controlled. Roles and responsibilities are clearly defined. No changes to scope are currently requested or approved. System Development and Configuration working sessions have begun in October 2024. These will continue into the November 2024 reporting period until Deliverable 2 acceptance. Vendor and project team are using the requirements and objectives outlined during planning to ensure all goals are met. Vendor and project team have agreed to a process change of adding specific requirements through the Requirements Traceability Matrix to each Deliverable Expectation and Deliverable Acceptance Documents.
Resources

green icon Green
The project team is actively managing its resources both from the state and vendor level. Project team has appropriately scheduled time with adequate and proper resources to attend feedback sessions to ensure accurate communication and input is provided to the vendor.
Quality

green icon Green
Project team has given clear guidance to the vendor on expected results and processes for the new programs as well as reporting requirements for each business program. Feedback continues to be gathered and presented to the vendor. The Configuration and Development have begun with both the project team and the vendor working very closely to ensure all requirements are met and traced back to objectives. Project team is working to resolve any open questions from these working sessions in a timely manner and in alignment with the project goals and CDSS Leadership direction.
Risk And Issues

green icon Green
Risks and issues are being actively identified, monitored, managed, and tracked on the project at this time. Project team is adhering to the risk and issue monitoring and resolution practices identified in the Risk and Issues Management Plan. During this period, the IPO Manager has observed the project team has focused on mitigating risks and addressing issues. No new issues have been identified for the October 2024 reporting period.
Transition Readiness

green icon Green
Training rollout for internal admin staff on the Apricot 360 platform is continuing. These sessions constitute eleven (11) total weeks of training. Staff are on pace to complete this training prior to User Acceptance Testing. This also allows the administrators to participate in configuration activities on the Apricot system, per the vendor’s recommendation. The HHDRS project team agreed with this approach of training early for the highest-role users. Training plans are being developed for full rollout for external staff when appropriate. This training is already showing results as the vendor is doing live updates during working sessions with the project team. The HHD staff that have completed training are well prepared for these demos and asking relevant questions as necessary. Project is documenting lessons learned as items are identified and resolved.
Conditions For Approval

green icon Green
The Project Approval Letter Stage 4 was approved with the following conditions: Within thirty (30) days after the System Integrator contract is signed, the project staff shall submit to the CDT the following draft project management plans: 1. Configuration Management plan 2. Data Management plan 3. Implementation Management plan 4. Maintenance and Operations Transition Management plan Within sixty (60) days after the System Integrator contract is signed, the project staff shall submit to the CDT the following final project management plans: 1. Configuration Management plan 2. Data Management plan 3. Implementation Management plan 4. Maintenance and Operations Transition Management plan The project has met the required final submission date for the four (4) project management plans on August 23, 2024, one day ahead of the required August 24, 2024, due date. With this submission of the final plans, the conditions have been met.
Corrective Action

green icon Green
No corrective action plans are in place at this time.
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