Independent Project Oversight Report (IPOR) Rating

3790-070 Next Generation Recreation and Reservations Sales Services Modernization (Next Gen R2S2)

The State of California (State) Department of Parks and Recreation (DPR) proposes to rebid, update, and modernize its department-wide Recreation and Reservations Sales Service, consisting of two components: “Recreation Sales” and an integrated “Reservations Case Management system. Modernizing our reservation system will give DPR an opportunity to incorporate Justice, Equity, Diversity and Inclusion (JEDI) Framework as update our policies and processes.

Project Details

Agency / State Entity Natural Resources / Parks and Recreation, Department of
Total Cost $38,172,280
Last Approved Start Date 12/20/2023
Last Approved Finish Date 04/24/2026
Criticality Rating Medium
IPOR Reporting Period Overall IPOR Rating
01/01/2025 - 01/31/2025
Yellow

Key Questions

Is the project on track to satisfy the customer's business objectives?Yes

Is the project on track to achieve the objectives in the approved timeframe?Yes

Is the project on track to achieve the objectives within the approved budget?Yes

Project Overall Health Comments
Yellow
• The overall health of the project has changed to Yellow due to pending deliverables, development delay for Version 12, proposed change in development methodology for Boats and Waterways, and the lack of an updated Requirement Traceability Matrix. • The Integrated project schedule was delivered January 31, 2025. It is still under review. If the above items are addressed this focus area will return to Green.
Focus Area/Rating Comments
Governance

green icon Green
• Monthly Executive Steering Committee meetings have been established. • January meeting was held on January 16, 2025. • The Business Project Manager (PM) is actively engaged in current activities and decision-making. • Governance Plan is in place and processes, for the most part, are being followed.
Time Management

green icon Green
• An integrated schedule was delivered on 1/31/2025. • The schedule is still under review. Independent Project Oversight’s (IPO) initial recommendation to DPR is to make sure that all deliverables are included in the schedule.
Cost & Contract Management

green icon Green
• This focus area changed to Green. The Project Manager has developed the ability to report on actuals.
Scope Management

yellow icon Yellow
•This focus area has changed to Yellow due to lack of completed Requirements Traceability Matrix (RTM). •The current RTM shows over 100-line items with 200 left to be updated. A completed RTM is expected in February.
Resources

green icon Green
• All resources appear to have the tools to do their job. It appears the project is well-staffed based on progress being made.
Quality

yellow icon Yellow
• Vendors lack transparency which leaves the department guessing about how the project is going and on results of tests.
Risk And Issues

yellow icon Yellow
• This focus area changes to Yellow. IPO has identified two high level risks that are not on the RAID chart. IPO will be introducing them at the next status meeting. The risks to be introduced are 1) a complete RTM, and 2) transparency with the vendor.
Transition Readiness

green icon Green
• Organizational Change Management regularly conducts monthly Change Champion Network meetings. •Transition appears to be following the plan.
Conditions For Approval

green icon Green
• N/A
Corrective Action

green icon Green
• N/A
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2025-02-07 - Release-11