Key Questions

Is the project on track to satisfy the customer's business objectives?No

Is the project on track to achieve the objectives in the approved timeframe?No

Is the project on track to achieve the objectives within the approved budget?Uncertain

Project Overall Health

Comments

Red

The overall project health indicator remains red. The project has run into issues with the quality of the products being delivered. The Maintenance and Operations (M&O) Plan and the manual for administrators needed additional work by CPUC. There was contention about the response time of the application that led to a delay in the project. The third (3rd) go-live date of May 8, 2024 was missed. The, fourth (4th) go-live date of July 18, 2024 was established. IPO recommends getting a final commitment from Trinity and determining what you can do to hold them to a date.

Focus Area/Rating	Comments
Governance Green	The Executive Steering Committee (ESC) was active in resolving several issues this quarter. The Executive Steering Committee meets once a month, and more often if needed.
Time Management Red	The schedule is currently out of date. A new go-live date of July 18, 2024 for Phase 1 was approved by the ESC. IPO recommends CPUC get a date set in the future that the vendor can commit to without change. To validate and update the project schedule to show new or existing tasks including new dates and ensuring they are reasonable. This step will be needed for SPR #3. The go-live date changed from May 8, 2024 to July 18, 2024. In June the vendor notified CPUC that they would need an additional one (1) to two (2) weeks. Independent Project Oversight (IPO) is concerned that one (1) or two (2) weeks may not be enough, and the project will be delayed again.
Cost & Contract Management Green	The project is currently under budget. Primarily due to the contract being deliverables based. Most of the pay points for the prime vendor are towards the end of the project and have not yet been hitting the budget. CPUC PMs have completed all Deliverable Expectation Documents (DED).
Scope Management Red	There have been two (2) change requests (CR) this quarter that are still under review by the ESC. Both are for perceived additional work being requested. There is a conflict as to whether the work is new or work with poor quality that needs to be completed correctly.
Resources Green	The project is fully resourced by state and vendor staff.
Quality Red	This quarter has seen a rise in deliverable submissions. While the three (3) primary plans, Data Migration, Service Level Agreement (SLA), and maintenance and Operations (M&O) were submitted timely, the CPUC had to rewrite one (1). The lack of application quality and consistency has been identified as a risk, the CDT recommends this risk be changed to an issue. The latest issue is related to performance. The contract clearly states that screens will take no longer than 1% to load 99.9% of the time and reports are to load within 5 seconds (sec) 99.9% of the time. Currently, the report load is at 32 sec and Trinity doesn’t want to or can’t agree to the contractual load times. Ultimately, the CPUC and Trinity came to an agreement at something less than was contractually agreed upon. The CPUC should see if there is any impact to the budget since they are getting something less than they bargained for.
Risk And Issues Green	Risk Issue and Decision (RAID) meetings are held weekly. CPUC is following their risk and issue plans. Most risks are mitigated in a timely fashion.
Transition Readiness Green	The CPUC has a strong Organizational Change Management (OCM) Program and an assigned organizational change manager on this project. The manager is engaged and organized. The OCM activities are integrated into the project schedule. Having an active and engaged manager mitigates the risk of the user community not adopting the new system. Users and stakeholders are engaged and knowledgeable about what is going on. Additional training sessions were held.
Conditions For Approval Green	N/A
Corrective Action Green	N/A

• Special Project Report 1 (pdf)
• Stage 4 Project Readiness and Approval (pdf)
• Stage 3 Part B Solution Development (pdf)
• Stage 3 Part A Solution Development (pdf)
• Stage 2 Alternatives Analysis (pdf)
• Stage 1 Business Analysis (pdf)