Shared Customer Portal Project (SCP Project) - IT Project Tracking - California Department of Technology - California Department of Technology

Independent Project Oversight Report (IPOR) Rating

Green
- Satisfactory, no corrective action necessary.
Yellow
- Caution, risks/issues exist. There may be a need for corrective action in the near future.
Red
- Escalated for immediate corrective action. There is a significant risk to the health of the project.
Blue
- Not enough data is available to make a determination about the project health.
No Report Available - Indicates that a Report is not available for publishing for the reporting period.

7100-236 Shared Customer Portal Project (SCP Project)

This proposal targets improvements to the Shared Customer Portal (aka Benefit Programs Online or BPO), modernizing the Employment Development Department’s (EDD) existing BPO portal to provide customers with a secure, and customer centric experience to access UI, DI, and overpayment services.

Project Details

Agency / State Entity	Labor and Workforce Development / Employment Development Department
Total Cost	$222,453,219
Last Approved Start Date	07/01/2022
Last Approved Finish Date	06/30/2025
Criticality Rating	Medium

IPOR Reporting Period	Overall IPOR Rating
10/01/2024 - 10/31/2024	Yellow

Independent Project Oversight Dashboard

Key Questions

Is the project on track to satisfy the customer's business objectives?No

Is the project on track to achieve the objectives in the approved timeframe?No

Is the project on track to achieve the objectives within the approved budget?No

Project Overall Health	Comments
Yellow	The overall health of the project is yellow, since the SCP Enhancements Phase has been moved to ICMS/IDM and the SI vendor contract has been canceled. The project team needs to ensure that the critical and major SCP enhancements scope is effectively integrated and delivered under the ICMS/IDM. The project team has provided additional information regarding mapping of the SCP enhancements with the ICMS/IDM requirements on November 14, 2024, after the IPOR closing period for October 2024 which is subject to continued Independent Project Oversight (IPO) Analysis.

Project Overall Health

Comments

Yellow

The overall health of the project is yellow, since the SCP Enhancements Phase has been moved to ICMS/IDM and the SI vendor contract has been canceled. The project team needs to ensure that the critical and major SCP enhancements scope is effectively integrated and delivered under the ICMS/IDM. The project team has provided additional information regarding mapping of the SCP enhancements with the ICMS/IDM requirements on November 14, 2024, after the IPOR closing period for October 2024 which is subject to continued Independent Project Oversight (IPO) Analysis.

Focus Area/Rating	Comments
Governance Yellow	SCP Enhancements Phase 2: The Governance rating is moved to yellow because of the following reasons: -The IPO Manager requested documentary justification for the decision to transition the SCP enhancements to the ICMS/IDM and none was received. This raises concerns about the lack of following the defined governance practices. -Enhanced governance structures with clearer decision-making criteria are necessary to prevent similar issues in future projects.
Time Management Green	SCP Enhancements Phase 2: The decision to terminate the SI vendor contract was based on their inability to deliver per the planned schedule. In the absence of any initial impact analysis to move the SCP enhancements to ICMS/IDM, the project is currently working on providing this analysis via the SPR to close out the project
Cost & Contract Management Yellow	CP Phase 2: Risk #108 related to the project expenditure rate remains open, highlighting ongoing financial concerns. The IPO Manager has alerted EDD and CDT leadership that a Special Project Report (SPR) is necessary to reassess and adjust the budget to address a $58 million positive cost variance
Scope Management Yellow	SCP Phase 2: - This focus area is yellow because the decision to cancel the SCP Phase 2 contract and integrate its requirements into the ICMS/IDM project raises significant concerns regarding scope management and potential cost escalation. - The impact of the scope will be determined once the SI vendor for ICMS/IDM is onboarded, and the requirements and resource analysis are initiated. - The SCP Scope and Change management process should have been utilized to execute this change per industry best practices.
Resources Green	SCP Phase 2: The decision to deliver the SCP Phase 2 requirements through the ICMS/IDM project requires careful assessment. The SCP project team must provide a comprehensive justification that details the impact on resource requirements due to this scope realignment. Without this analysis, there is a risk of resource misallocation, potential delays, and cost overruns. It is essential to ensure that the necessary justification includes how the redistribution of work will affect current and future resource needs, timelines, and project dependencies. This assessment will help maintain transparency and support informed decision-making.
Quality Blue	NA
Risk And Issues Green	Risk #108 related to the project expenditure rate remains open, highlighting ongoing financial concerns. The IPO Manager has alerted EDD and CDT leadership that a Special Project Report (SPR) is necessary to reassess and adjust the budget to address a $58 million positive cost variance. The project team is working to address this via an SPR.
Transition Readiness Green	SCP Phase 2 Per the IPO Managers understanding the M&O portion of the existing SCP project (Phase 1 and 1.2) is being managed by an existing vendor.
Conditions For Approval Green	SCP Phase 2 Enhancements SPR: The SPR conditional approval document updates were submitted on 04/08/2024.
Corrective Action Blue	For SCP Phase 2: NA

Project Approval Documents

No data available

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