Independent Project Oversight Report (IPOR) Rating
-
- Satisfactory, no corrective action necessary.
Green -
- Caution, risks/issues exist. There may be a need for corrective action in the near future.
Yellow -
- Escalated for immediate corrective action. There is a significant risk to the health of the project.
Red -
- Not enough data is available to make a determination about the project health.
Blue -
No Report Available - Indicates that a Report is not available for publishing for the reporting period.
7100-236 Shared Customer Portal Project (SCP Project)
This proposal targets improvements to the Shared Customer Portal (aka Benefit Programs Online or BPO), modernizing the Employment Development Department’s (EDD) existing BPO portal to provide customers with a secure, and customer centric experience to access UI, DI, and overpayment services.
Project Details
| Agency / State Entity | Labor and Workforce Development / Employment Development Department |
|---|---|
| Total Cost | $222,453,219 |
| Last Approved Start Date | 07/01/2022 |
| Last Approved Finish Date | 06/30/2025 |
| Criticality Rating | Medium |
| IPOR Reporting Period | Overall IPOR Rating |
|---|---|
| 12/01/2024 - 12/31/2024 |
Yellow
|
Key Questions
Is the project on track to satisfy the customer's business objectives?No
Is the project on track to achieve the objectives in the approved timeframe?No
Is the project on track to achieve the objectives within the approved budget?No
| Project Overall Health | Comments |
|---|---|
|
Yellow
|
The overall health of the project is currently yellow, as the SCP Enhancements Phase has been transitioned to the ICMS/IDM project and the SCP Phase 2 SI vendor contract has been canceled. To formalize adjustments to the project's scope, budget, and schedule, the project team prepared a requirements mapping document submitted to CDT on November 14, 2024, and a draft Special Project Report (SPR), submitted on November 22, 2024. The CDT reviewed the mapping document and draft SPR and provided feedback on December 5, 2024. The SCP team is preparing FAW & SPR2 documentation, expected by February 24, 2025. |
| Focus Area/Rating | Comments |
|---|---|
Governance Yellow
|
SCP project closure: The governance rating has been downgraded to yellow due to the following concerns: Although the draft Special Project Report (SPR) for transitioning SCP enhancements to the ICMS/IDM project was submitted on November 22, 2024, the Independent Project Oversight (IPO) Manager identified governance issues. Specifically, no documented justification was provided for the decision to transition SCP enhancements to ICMS/IDM, despite prior requests. The SCP team is currently preparing FAW and SPR2 documentation, which is expected to be completed by February 24, 2025. |
Time Management Green
|
SCP project closure: The Time Management rating is green since: The decision to terminate the SI vendor contract was due to schedule delivery issues, and the project team is addressing the absence of an initial impact analysis for transitioning SCP enhancements to ICMS/IDM through the draft SPR submitted to close out the project. |
| Cost & Contract Management Yellow
|
SCP project closure: The rating remains yellow. While the draft SPR outlines the reasons for closing the SCP project, the cost impact of transferring SCP requirements to ICMS/IDM and resolving the $58 million positive cost variance identified in Risk #108 still need to be addressed. The pending FAW is crucial for finalizing costs and achieving financial alignment for project closure. The SCP team is preparing FAW and SPR2 documentation, expected by February 24, 2025. |
| Scope Management Yellow
|
SCP project closure: This focus area remains yellow as the draft SPR does not adequately address the management of SCP Phase 2 requirements within the ICMS/IDM project, raising concerns about scope management and potential cost implications. The matter is under review. The SCP team is preparing FAW and SPR2 documentation, expected to be completed by February 24, 2025. |
| Resources Green
|
SCP project closure: The decision to deliver SCP Phase 2 requirements through the ICMS/IDM project necessitates a detailed impact analysis on resource requirements, which the draft SPR does not currently address. Without this analysis, there is a heightened risk of resource misallocation, delays, and potential cost overruns. A comprehensive justification must outline how the scope realignment will affect resource allocation, timelines, and project dependencies to ensure transparency, informed decision-making, and alignment with project goals. |
Quality Blue
|
NA |
| Risk And Issues Green
|
SCP project closure: Risk #108, concerning the project expenditure rate, was closed based on the submission of the SPR for project closure, which proposes to reassess and adjust the budget to address the $58 million positive cost variance. The SPR is currently under review. |
| Transition Readiness Green
|
SCP project closure: The IPO Manager has requested a plan to maintain SCP Phase 1 M&O ("lights on") operations until the ICMS/IDM solution is delivered. This information is expected to be included in the SPR2 and FAW documentation. |
| Conditions For Approval Green
|
SCP Phase 2 Enhancements SPR: The SPR conditional approval document updates were submitted on 04/08/2024. |
| Corrective Action Blue
|
For SCP Phase 2: NA |
Currently unavailable
2025-01-23 - Release-8